Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have bought a sofa from a private seller, how much will you arrange with them before the van arrives? Agreeing the details in advance makes the collection day straightforward. Confirm the collection date and a time window with the seller, and ask for their phone number in case of delays. Request the item's dimensions and any weight information they can provide, then pass these on with your enquiry. Check whether the item comes apart, and note which pieces you would be collecting if it does. It is also worth asking whether the seller can hold the item until an agreed day and whether anyone at the address will be present. Share what you learn with the team when you ask for a quote.
Preparing a Business Delivery
Business deliveries often depend on several people being ready at once, so preparation is mostly about information. Start with the delivery date and the window your customer expects, then record the full delivery address and a named contact with a phone number. List the goods going out, including quantities and package dimensions, so you can describe the load accurately when you enquire. If the recipient has specific receiving hours or paperwork requirements, note these alongside your other details. You might also plan the route order if several drops are involved, writing each stop and contact in sequence. Before booking, ask the team any open questions, such as which van category suits your load and what access details they need from you.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.