Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring items and the entrances they must pass
Which measurements matter before a move? Two sets: the items and the entrances they must pass through. Measure each large piece of furniture at its widest and tallest points, including any parts that stick out, and write the figures on your inventory. Then ask the person at the receiving address about door widths, hallway turns and any stairs involved, recording their answers alongside. If a measurement looks marginal, note it as a question rather than deciding on the spot, and raise it when you call. Where an item can be dismantled, mark that on the list too, together with any fixings you would need to keep track of. These notes give the team something concrete to refer to when you discuss what you need to carry and the access arrangements.
Weighing up one journey against several
Could the job run as a single journey, or will it need more? That is a planning choice you can prepare for with a few notes. Compare the total volume on your list with what you expect to carry comfortably, and consider whether any items could follow on a later date if a friend or a second hire is possible. Ask yourself whether the receiving address can accept everything at once, or whether the person there would prefer deliveries spread across two visits. Record the hire dates you have in mind for each option, plus any deadlines that rule one of them out. When you request a quote, present both possibilities and ask what each would involve, so the decision rests on the details rather than a guess.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.