Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
Imagine a customer has ordered several pieces of furniture for delivery next week. Before contacting the hire team, write down the delivery address, a named contact there and their phone number, plus the date and time window they expect the goods. List each item in the consignment with its approximate dimensions, and note whether any of it comes apart for transport. Record the collection point as well, including who will hand the goods over and when they are available. If the recipient has mentioned restrictions, such as a preferred delivery hour, add these to the same note. Anything still unclear, such as whether a signature is required, can be asked directly, and the whole record can accompany your enquiry.
Keeping a load inventory
An inventory is simply a written list of everything travelling in the van. Start it as soon as the job is confirmed, grouping items by collection point or by recipient so nothing is overlooked. For each entry, record a short description, the quantity and, for bulky pieces, approximate measurements such as height and width. Mark which items belong to which customer if several deliveries are combined, and note anything fragile in your own words so you can flag it during discussions. Keep the inventory with the contact numbers for each drop, and update it if items are added or removed. When you ask for a quote, the list gives the team a clear picture of the load, and any questions about access arrangements can be raised at the same time.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.