Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
If you are arranging a delivery for a customer, gather the details before the van is booked. Start with a written list of every item going out, including quantities and any reference numbers the recipient will expect. Record the delivery address, a named contact and a direct phone number, then confirm the window when someone will be there to receive the goods. Note any access arrangements, such as gates, parking or loading areas, and pass these to the team with your hire dates. If the delivery involves multiple stops, list them in the order you plan to make them and note the expected time at each. Questions about which van suits the load, or whether a crew van is available for your dates, can be raised when you request a quote.
Measuring Bulky Items in Advance
Suppose your load includes a wardrobe, a workbench or a stack of panelling. Before choosing a van, measure each bulky item: height, width and depth, written down separately rather than estimated. Note whether anything comes apart, and if so, record the dimensions of the largest remaining piece. Count the smaller items too, including boxes and bags, since the total picture matters as much as the biggest single object. If an item has awkward protrusions, such as handles or legs, mention them in your notes. Keep the measurements with your booking enquiry so the team can match the job to a small van, Transit, Luton, dropside or crew van where available, and ask about anything you are unsure of before the hire begins.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.