Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Deciding between one trip or several
A useful early decision is whether you intend to complete the job in a single run or spread it over several. Start by listing everything that needs to move, then note roughly how much space each item takes up. If the list runs long, you might simply split it into groups for a first run and any later runs, without worrying about the order within each group. Consider the hours you have available, how many people can help on the day, and whether any collection or delivery points have restricted opening times. Sharing this outline when you request a quote lets the team talk through whether a smaller vehicle over multiple trips or a larger one suits your plan, and which options are available for your dates.
Getting organised for a household move
Before the van arrives, it helps to have a written plan of the move itself. Note the dates you have in mind, including any window for collecting keys or accessing the new address. Work through each room and record what will travel and what stays behind, along with an estimate of the number of boxes, bags and loose items. If friends or family are helping, write down who is available and when. It is also worth listing any questions you still need answered, such as which vehicle sizes could take your load, what the hire period covers, and whether the team can advise on timing between the two addresses. A clear record makes the conversation with the hire team far more straightforward.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.