Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting your helpers organised in advance
Who will be with you on the day? If friends or family are helping, it is worth writing down who has confirmed, what time each person can arrive and how long they can stay. Note their mobile numbers in case plans change on the morning, and decide in advance how you will let them know if the hire time shifts. If a helper is collecting a key or meeting you at an address, record that person's name and the exact meeting point so nothing is left to assumption. It can also help to list which jobs each person will take on, from checking items off your inventory to waiting with belongings while paperwork is sorted. Sharing your list of items and access notes with everyone involved keeps the whole group working from the same information.
Planning your packing around the hire dates
How long will the preparation realistically take? Before you ask for a quote, sketch a rough timeline working back from your hire dates, noting when each room or batch of items will be sorted, wrapped and labelled. Measure the larger pieces, such as wardrobes, sofas and appliances, and write down each set of dimensions so the team can consider which vehicle suits the load. Record how many boxes, bags and loose items you expect, and flag anything awkward in shape rather than simply heavy. If some items are staying behind or heading to a second address, note these separately. Where a date is flexible, mention that too, since it may shape what the team can offer. Any gaps or unanswered questions can simply be raised when you enquire.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.