Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording What You Need to Move
If a house move is on the cards, a written inventory can shape your whole booking. Go room by room and list each item, noting the dimensions of the larger pieces such as wardrobes, sofas and shelving units, plus an approximate count of boxes. This record helps you and the team judge whether a small van, Transit or Luton suits the job. Mark anything fragile or awkwardly shaped so it stands out on the list, and note which items are going to storage rather than the new address. If you expect helpers on the day, count them in your notes. Keep the inventory handy when you request a quote, since specific figures usually lead to a more precise answer.
Arranging a Collection from a Seller
Suppose you have bought furniture from a private seller and need to collect it. Start by agreeing a collection date and a time window directly with the seller, and record their phone number in case plans shift. Ask for the item's measurements and note any detachable parts, such as legs or doors, since these details affect what you record on your inventory. Confirm the access arrangements at both ends, including whether the item sits upstairs or in a garage, and note any parking constraints you are told about. Decide whether the van is needed for a few hours or a full day. Any questions about the hire itself can go to the team when you ask about availability.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.